1. Inspect everything: open the packaging and check the condition of the product in the presence of the delivery person;
2. Record it on the document: write "Damaged item" on the carrier's delivery note;
3. Take photos: photograph the pallet, packaging, and damages; Contact us: send an email to info@barbecuefourabois.com as soon as possible.

Important: Without the word "damaged" noted on the transport document, it may be impossible to activate the insurance and proceed with the replacement.

All items come with a 2-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, lack of maintenance, or installation errors.

We deliver throughout mainland France, Spain, Belgium, and Germany.

Delivery is free for all wood-fired ovens and barbecues. The price shown on the website is the final price, with no hidden fees, including delivery.

Delivery is free for wood-fired ovens and barbecues

We use professional carriers specialized in transporting heavy and bulky goods.

• Delivery is usually made on a pallet;
• The carrier will contact you to arrange a delivery date.

Our products are delivered by large capacity trucks. It is the customer's responsibility to ensure that the delivery location is accessible (beware of very narrow streets, dead ends, and steep slopes).

Advice: If you have any doubts about access to your street, please contact us before placing your order to avoid any delivery issues.

Despite all the care taken in packaging, accidents can happen. In such cases, our team is committed to finding a quick solution (replacement or repair) to prevent any inconvenience to you.